How can we improve the Emergency Room Experience

This is a VERY informative interview by a patient who came into an emergency room with chest pain.  We as care givers have a lot to learn.

  • TELL our patients what we are doing; what are the tests we are doing for?
  • UPDATE our patients periodically with results
  • SEND them home with what we think they might have wrong and what we think they don’t have wrong
  • DON’T take so long to discharge our patients….WAITING time is always stressful and agrevating to our patients
  • LISTEN to our patients carefully and make sure that they can’t LISTEN in to our casual conversations
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Categories: Healing, Interviews, medicine, Value, Virtue, Vital Signs of Healing
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